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Terms & Conditions

  • Shipping & Delivery

    Most orders are ready to ship in 3-5 business days after proof approval. Our primary method of shipping is via FedEx Ground; however, we can accommodate for other methods or carriers as needed or determined by circumstance. All orders are shipped from our facility in central Ohio. Allow up to 4 days transit time (Continental US) depending on where your orders are being shipped. Please contact us if you would like expedited shipping (additional charges may apply). Shipping dates are approximate and not guaranteed.

    We are not responsible for late or lost packages that are a result of incorrect address information, failure to sign for packages / accept delivery, or carrier delays and errors. If you have not received your package within a reasonable amount of time based on the shipping estimate, please contact us.

  • Privacy & Security

    Your privacy is important to us. We will not share or sell your personal information with any third parties for sales or promotional purposes. Your information may be shared within our company or with our vendors if it is necessary to fulfill your order. We may contact you about previous orders, new products or services, special promotions, or changes to our privacy policy. You may opt out at any time. If you have questions about our privacy policy or what information is stored please contact us at 877-204-9511 /

    We want you to feel secure doing business with us. We value your security and take precautions to safeguard your information both online and offline. All web orders and shopping cart transactions are conducted over a secure encrypted connection and verified by signed security certificate. 

  • Returns & Replacements

    All returns to Wholesale-Carabiners must be authorized. Unauthorized returns will not be accepted. Valid reasons for returning merchandise include:

    • Damage during shipping
    • Defective product (disfigured, non-functional hardware, significant blemishes in finish)
    • Defective workmanship (imprint does not match approved artwork proof, imprinting error)
    • Product significantly not as described

    Products that are damaged in shipping must be claimed with the carrier immediately. If you feel that you have received a defective product or a product with defective workmanship, please contact us to begin the returns process. Your order may be eligible for a whole or partial refund or replacement depending on the circumstances of the return and condition of the merchandise. Claims for return must be made within 15 days of receipt of order. 

    Non-customized (no imprint) merchandise may be returned for a refund, less a restocking fee of up to 15% of the order total. Authorized returns on non-customized merchandise must be made within 60 days of receipt, freight prepaid.

  • Ordering

    All product can be ordered securely via our shopping cart. All orders that will be customized will have a proof prepared for review prior to production. Revisions are free of charge, and so is our art assistance and design. Orders may also be placed by phone at 877-204-9511, or by sending an email to

    Artwork Proofs
    All artwork proofs must be approved prior to production. Please review your proof carefully. We will imprint what is shown in the proof on the final product, including spelling and grammatical errors if the proof has been approved with those errors.

    Straps and Rings
    Orders with straps or rings included are shipped in bulk, unattached. If you would like to receive your items with attached straps or rings an additional fee will apply.

    See our "Ordering Carabiners" page for more information about ordering.

  • Payment, Pricing & Promotions

    Prices may vary and are subject to change at any time without notice. Previous orders are not a guarantee of price for any given item. This website reflects the current price of all products and supersedes all previous versions. 

    Purchase Orders
    We accept approved purchase orders (PO's) from schools, health care facilities, and government organizations.

    Credit cards
    We accept all major credit cards at time of order. Please contact us with any specific questions related to purchase methods.

    Rush Orders
    Since we engrave our products ourselves, in house, we can generally accommodate rush order production, even as fast as same day if needed.

    We are happy to send samples for your review. We know you will be impressed with our quality of product and customization. Use the "Order a Sample" button to add a sample to the shopping cart for eligible products. Or, to receive a free sample, please contact us via our contact form or email us at
     All samples are from previous over-runs or are made with generic artwork. These are to convey the quality and appearance of the item. If you would like a customized "spec" sample, please contact us (charges may apply).

  • Viewing Orders

    Returning users may log-in to their account to view previous orders. To log-in, click the "My Account" link at the top of the page. Enter your username and password. In your user account, select "My Orders" from the navigation panel on the right-hand side of the page. Your previous orders will be displayed. If you would like to inquire about the status of a current order the best way is to send an email or give us a call.

  • Updating Account Information

    Returning users can update their account information from the "My Account" page. Click on the link at the top of the page and enter your username and password to log-in to your account. From the dashboard, you will find links along the right-hand side of the page. Here you can update your account information and more.